Contact us
Have a question about a rule, a fee or an airport? Spotted something on this site that is out of date? Write to us using the form below and we will reply by email, usually within two to three business days.
Before you write
Two things we are asked often, answered here to save you the wait:
- We cannot look up your specific booking. Only your airline can confirm the allowance, seat or assistance attached to your ticket.
- We do not give medical, legal or financial advice. For travel with a medical condition, speak with your doctor and your airline's medical desk.
Corrections welcome
If a rule on this site has changed, tell us. Point to the guide and, if you have it, the official page that shows the new rule. Corrections go to the top of the queue.
Watch instead
Many questions are answered on our YouTube channel.